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+44 (0)20 3670 7797

sales@firstcallvirtualoffice.com

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Telephone Answering Service

Award-Winning Live Telephone Answering Service by Our Live Operators are waiting to answer your Calls Live by our Phone Answering Service also known as a virtual receptionist Service

Trusted by Global Brands.

  • 24/7  Coverage
  • Name, Number and Message Taken
  • Custom Call Script
  • Virtual Receptionist at your disposal
  • Friendly, Experienced Operators

Call 020 3670 7797 or Leave your details, We’ll contact you within 15 Mins

Call 020 3670 7797 or Leave your details, We’ll contact you within 15 Mins

Never miss another . with the Leading Live Telephone Answering Service

telephone answering service

We make sure you never miss a business call again

Your calls answered by our telephone answering service whether we take all your calls or just your overflow, it's entirely up to you. call answering service

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Available 24/7

Our Live Operators are waiting to answer your Calls – 24 hours a day 7 days a week 365 days a year.

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Unbeatable

We endeavour to answer every call within 3 rings so callers aren’t kept waiting.

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Live Operators

Our call answering service makes sure that every call is answered by friendly Live Operators. Our virtual receptionist service meets your needs and budget.

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You are in control

Advertise your new allocated local prefix or worldwide number or a straightforward phone divert, courtesy of our call answering service.

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Messages in real time

You get every message in real time via email / sms, operated by a virtual receptionist.

Why choose Our Live Telephone Answering Service

WE ADD VALUE®

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It's easy to get started

Within 24 - 48 hours your account will be activated.

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Flexible Call Plans

You can upgrade or downgrade on any of the call answering service plans at any time.

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Bespoke Call Script

Calls answered based upon your custom call script.

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Expect Exceptional Support

We take pride in ensuring the best customer support.

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FREE Virtual Number

You will be allocated a new local prefix of your choice worldwide in which you can present as your new business number or redirect your calls to.

firstcall CONTRCT

Minimum - Only 2 Months Contract

Our call answering service is designed to be flexible and always in favour of our clients.

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An Affordable Alternative

A call answering service is much more affordable than employing a receptionist.

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No Answering Machines

Your calls are always answered by real people for the best customer experience.

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You're not just yet another client

No more jumping between providers, un-answered questions and insufficient customer service. We pride ourselves on standing out and no matter how big we are, We ensure to give every client the call answering service they need, and one that tailors to their needs.

We believe having a real personal communication with all our clients. Lastly, our telephone answering service adds value to your business.

FirstCall – We Add Value®

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whatsapp

Convenient, Fast, Simple, Secure messaging as part of our phone answering service.

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Telephone

Local number in over 15 countries further ensuring you don’t pay for an international conversation.

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Email

Quick email to send us any questions or updates you require.

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LIVE Chat

Live chat allows you to communicate with customer service representatives in real time.

Sample Recordings

by our friendly & professional operators

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Appointment Rescheduling

Based upon a custom call script

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Arranging a viewing

Based upon a custom call script

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Booking an evaluation

Based upon a custom call script

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YEARS EXPERIENCE

NEVER MISS A CALL

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CALLS ANSWER IN 3 RINGS 

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SATISFACTION

It's Simple, Why make it complicated ?

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First Impressions Count, And Our Phone Answering Service Will Help You Stand Out!

Need a virtual receptionist? Read the section below.

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How Does FirstCall Telephone Answering Service Work?

With FirstCall's Live Phone Answering Service you know your phone lines are always covered.

We like to keep things simple. We welcome you to advertise your new allocated  local prefix of your choice worldwide number or a straightforward phone divert is all that is needed.

You control which calls we answer, whether it’s all of your calls or just the ones you can’t get to. You can choose to change this at any time.

Our Award Winning Virtual Receptionist team answers the calls in your company name based upon your custom call script which will ensure we answer in confidence, just like they would in your office. Your callers will never know that they’ve spoken to a phone answering service.

Our friendly virtual receptionist staff will take a name, number, message and any other details you require so you can get back to the caller when you’re ready.

All messages are sent immediately by Email and/or SMS.

It’s that easy!

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Welcome to FirstCall

24/7 - Unique Competitive Advantage

We at FirstCall provide premium 24/7 coverage, unlike other providers which charge extra. Our virtual receptionist solutions are designed around your unique needs.

FirstCall - What our clients have to say LIVE

We appreciate and thank our clients to have taken the time to review our services. We are pleased and proud to provide thousands of businesses with virtual office solutions with highest standard of customer service. Our phone answering service tailors to your needs, goals, and budget.

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Expect Exceptional Support

At FirstCall we take pride in ensuring the best customer support – courtesy of our expert virtual receptionist team.

Our passion and commitment to every single client does not go unnoticed - in fact, those are the qualities of our exceptional phone answering service.

Telephone Answering Service | FAQ

Our Live Operators will answer your calls and will forward the detailed message to you via email and/or sms

Yes. You will be allocated a new local prefix or worldwide number in which you can present as your new business number or redirect your calls to.

Our Live Operators answer the calls as per your custom call script while taking their name, contact number, email and more.

Our answer rate is 97.5% With an average ring time of 2.8 rings. We hold ourselves to high standards.

Definitely. All inbound calls to your allocated number will bring your screen up in front of the live telephone answering operator, letting us answer in your company name based upon your custom call script.

Absolutely. We will offer you a range of local or a non-geographical number to choose from.

Diverting your calls to FirstCall is simple and easy.

The only thing you need to decide is whether you want:
1. All calls to be diverted
2. All calls to be diverted if your line is busy.
3. All Calls to be diverted after a certain number of rings

Of course. The diverting option should be activated only when you want FirstCall to take your calls.

However, our personal advice is to setup the divert setup so calls that are missed by you, calls after a certain number of rings or when your line is busy are transferred and answered by our live operators.

Whenever you receive a call on your allocated number, a screen pops up in front of our operators, clearly showing them the guideline under your requirements. You can make changes to it as well.

We offer 2 plans:

Standard hours: Monday to Friday 8am to 8pm, Saturday 8:30am to 6pm, Sunday 10am to 4pm

or 24/7

0203 numbers came into circulation in 2005 as the demand for numbers exceeded usage in the London area. 0203 and 0207 numbers are for inner London, A allocated 0203 number are included in our telephone answering plans. There is an extra charge for 0207 number.

Of course we can provide you a telephone answering service. We will still need to allocate a unique number. You will then have to instruct your existing phone service provider to divert your calls to the new number we have given you.

Our terms and conditions are flexible and always in favour of our clients.

Our telephone answering plans are only 2-months contract. However, if you wish to cancel the service(s), we require a full calendar month notice sent to our email:
info@firstcallvirtualoffice.com

It takes approximately 24 to 48 hours on average to set up your account, once you have made your payment and completed the registration process via phone or email.

At FirstCall, we take pride in ensuring the best customer support. With teams of customer service reps trained to help you or assist you with our latest equipment and software, setting up a virtual service or any other service of ours is made easy.
We will answer every single question you may have and assist you during every phase. Our passion and commitment to every single client does not go unnoticed - in fact, those are the qualities of our exceptional service.

We take a 1-month service charge deposit for any monthly account made on our platform, which is refundable upon cancellation.

This is only to ensure that you meet our monthly terms and conditions - We don't require a deposit for the annual accounts.

You can upgrade or downgrade your plan by giving us 1 month notice via email: info@firstcallvirtualoffice.com

We require you to notify us 1 full calendar month notice prior to your cancellation on your monthly account. If you wish to cancel your annual account, you can only do that at the point of the standard renewal date (the date it expires).

Our pricing policy is fully transparent, featuring NO Hidden costs or additional fees which are not clearly mentioned on our website and terms.

There is a small setup charge which is a one-off.

Only 2 Months Contract

Our pricing policy is fully transparent, featuring NO Hidden costs or additional fees which are not clearly mentioned on our website and terms. Want a virtual receptionist offer that meets your needs? Contact us today via the form below.

Call 020 3670 7797 or Leave your details, We’ll contact you within 15 Mins

Call 020 3670 7797 or Leave your details, We’ll contact you within 15 Mins

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