10 am to 7 pm

Monday to Friday

+44 (0)20 3670 7797

sales@firstcallvirtualoffice.com

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Telephone Answering Service

Award-Winning Live Telephone Answering Service by Our Live Operators are waiting to answer your Calls Live by our Phone Answering Service also known as a virtual receptionist Service

Trusted by Global Brands.

  • 24/7  Coverage
  • Name, Number and Message Taken
  • Custom Call Script
  • Virtual Receptionist at your disposal
  • Friendly, Experienced Operators

Call 020 3670 7797 or Leave your details, We’ll contact you within 15 Mins

Call 020 3670 7797 or Leave your details, We’ll contact you within 15 Mins

Never miss another . with the Leading Live Telephone Answering Service

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We make sure you never miss a business call again
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Available 24/7
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Unbeatable
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Live Operators
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You are in control
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Messages in real time

Why choose Our Live Telephone Answering Service

WE ADD VALUE®

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It's easy to get started
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Flexible Call Plans
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Bespoke Call Script
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Expect Exceptional Support
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FREE Virtual Number
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Minimum - Only 2 Months Contract
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An Affordable Alternative
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You're not just yet another client

No more jumping between providers, un-answered questions and insufficient customer service. We pride ourselves on standing out and no matter how big we are, We ensure to give every client the call answering service they need, and one that tailors to their needs.

We believe having a real personal communication with all our clients. Lastly, our telephone answering service adds value to your business.

FirstCall – We Add Value®

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LIVE Chat

Sample Recordings

by our friendly & professional operators

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Appointment Rescheduling
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00:00
  • 00:00
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Arranging a viewing
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00:00
  • 00:00
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Booking an evaluation
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YEARS EXPERIENCE

NEVER MISS A CALL

%

CALLS ANSWER IN 3 RINGS 

%

SATISFACTION

It's Simple, Why make it complicated ?

telephone answering service

First Impressions Count, And Our Phone Answering Service Will Help You Stand Out!

Need a virtual receptionist? Read the section below.

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How Does FirstCall Telephone Answering Service Work?
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Welcome to FirstCall

FirstCall - What our clients have to say LIVE

We appreciate and thank our clients to have taken the time to review our services. We are pleased and proud to provide thousands of businesses with virtual office solutions with highest standard of customer service. Our phone answering service tailors to your needs, goals, and budget.

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Expect Exceptional Support

Telephone Answering Service | FAQ

Our Live Operators will answer your calls and will forward the detailed message to you via email and/or sms

Yes. You will be allocated a new local prefix or worldwide number in which you can present as your new business number or redirect your calls to.

Our Live Operators answer the calls as per your custom call script while taking their name, contact number, email and more.

Our answer rate is 97.5% With an average ring time of 2.8 rings. We hold ourselves to high standards.

Definitely. All inbound calls to your allocated number will bring your screen up in front of the live telephone answering operator, letting us answer in your company name based upon your custom call script.

Absolutely. We will offer you a range of local or a non-geographical number to choose from.

Diverting your calls to FirstCall is simple and easy.

The only thing you need to decide is whether you want:
1. All calls to be diverted
2. All calls to be diverted if your line is busy.
3. All Calls to be diverted after a certain number of rings

Of course. The diverting option should be activated only when you want FirstCall to take your calls.

However, our personal advice is to setup the divert setup so calls that are missed by you, calls after a certain number of rings or when your line is busy are transferred and answered by our live operators.

Whenever you receive a call on your allocated number, a screen pops up in front of our operators, clearly showing them the guideline under your requirements. You can make changes to it as well.

We offer 2 plans:

Standard hours: Monday to Friday 8am to 8pm, Saturday 8:30am to 6pm, Sunday 10am to 4pm

or 24/7

0203 numbers came into circulation in 2005 as the demand for numbers exceeded usage in the London area. 0203 and 0207 numbers are for inner London, A allocated 0203 number are included in our telephone answering plans. There is an extra charge for 0207 number.

Of course we can provide you a telephone answering service. We will still need to allocate a unique number. You will then have to instruct your existing phone service provider to divert your calls to the new number we have given you.

Our terms and conditions are flexible and always in favour of our clients.

Our telephone answering plans are only 2-months contract. However, if you wish to cancel the service(s), we require a full calendar month notice sent to our email:
info@firstcallvirtualoffice.com

It takes approximately 24 to 48 hours on average to set up your account, once you have made your payment and completed the registration process via phone or email.

At FirstCall, we take pride in ensuring the best customer support. With teams of customer service reps trained to help you or assist you with our latest equipment and software, setting up a virtual service or any other service of ours is made easy.
We will answer every single question you may have and assist you during every phase. Our passion and commitment to every single client does not go unnoticed - in fact, those are the qualities of our exceptional service.

We take a 1-month service charge deposit for any monthly account made on our platform, which is refundable upon cancellation.

This is only to ensure that you meet our monthly terms and conditions - We don't require a deposit for the annual accounts.

You can upgrade or downgrade your plan by giving us 1 month notice via email: info@firstcallvirtualoffice.com

We require you to notify us 1 full calendar month notice prior to your cancellation on your monthly account. If you wish to cancel your annual account, you can only do that at the point of the standard renewal date (the date it expires).

Our pricing policy is fully transparent, featuring NO Hidden costs or additional fees which are not clearly mentioned on our website and terms.

There is a small setup charge which is a one-off.

Only 2 Months Contract

Our pricing policy is fully transparent, featuring NO Hidden costs or additional fees which are not clearly mentioned on our website and terms. Want a virtual receptionist offer that meets your needs? Contact us today via the form below.

Call 020 3670 7797 or Leave your details, We’ll contact you within 15 Mins

Call 020 3670 7797 or Leave your details, We’ll contact you within 15 Mins

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