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Mail Forwarding Regulation

Anti-Money Laundering regulations (AML)

Trusted by Global Brands.

  • In a nutshell, everything that proves your actual address & the Directors of your company.

Call 020 3670 7797 or Leave your details, We’ll contact you within 15 Mins

Call 020 3670 7797 or Leave your details, We’ll contact you within 15 Mins

Mail Forwarding Regulations

If you have decided to work the smart way by enhancing your business image by using one of our mail forwarding address to receive mail anywhere you are located, we require ID.

We at FirstCall as one of the leading Virtual Office providers have a legal mail forwarding regulations obligation to check the identity and address of all UK and non-UK customers who use our Mail Forwarding Service.

This is to ensure that we comply with Anti-Money Laundering regulations (AML).

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Proof of ID

Passport, Driving Licence, National Identity Card, HM Forces Identity Card, Employment Identification Card, Disabled Drivers Blue Pass.

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Proof of Address

Gas or Electricity Or Telephone Bill Or Water Mortgage Statement Or Council Tax Bill Or Bank Statement Or TV Licence.

Telephone Answering Service | FAQ

Your account will be active 24 to 48 hours after you provide your ID and all the other relevant documents. In most of the cases, we activate accounts within 1 working day, so that you get the confirmation email and can start using your new mail forwarding address straight away.

Our Mail Forwarding Service requires you to send scanned copies of our ID documents so that we can verify them. If you haven’t done that yet, please send your ID and address proof as soon as possible, since they must be received within 1 month from the date you set up your mail forwarding service.

Your mail forwarding address remains inactive until we receive these documents and have our customer service team confirm them. If there is any mail sent to your address during this period, unfortunately, it will be returned to the sender.

Unfortunately, they must be separately sent so that they count as just the proof of ID. For the proof of address, you must supply other documents such as a bank statement, electricity or water bill etc.

On behalf of the legal controls under the London Local Authorities Act 2007, we are required to keep records of all clients who use virtual offices and mail forwarding services and a copy of their identification and proof of address accordingly.

If you are providing copies of your identification and proof of address, the documents need to be certified and signed by someone else (counter signatories) so that their authenticity is proven. Counter signatories must work in (or be retired from) a recognized profession, such as someone of good standing in their community.

Every bit of information that you provide to us is kept in the strictest of confidence. You can rest assured that your privacy is guaranteed with our service and that we won’t do anything to compromise your details or give them to any third party.

However, we are legally obliged to provide your information to official bodies such as Courts and the Police if we are asked or required to, by the law.

All documents sent by our non-UK or non-EU clients need to be in English and notarised by a Public Notary. Also, they need to be accompanied by the relevant official stamp which can be only be found at a Public Notary.

For more information on Public Notaries and where to find them, click here.

Simple Secure & Fast

All we require is your physical street address, which is the address where you wish to receive the forwarded mail, as well as IDs and the names of the directors, full details can be found on our identification checklist.

Once you have provided these documents and they have been verified, your account will be activated & confirmed by a welcoming email within 24-48 hours.

It is required that everyone who signs up for a Mail Forwarding Service must provide proof of certain ID, Address and Names of Directors. To verify your identification in the right way,

In a nutshell, everything that proves your actual address & the Directors of your company.

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We welcome you to send all required documents to id@firstcallvirtualoffice.com

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Live chat allows you to communicate with customer service representatives in real time if you have any questions.

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You are welcome to contact us to speak with a friendly team representative to answer any questions you may have.

Our Policy and Procedure

  • The Anti-Money Laundering Regulations impose a number of obligations on registered service providers in the United Kingdom as part of the UK Government’s measures to combat money laundering and the financing of terrorism. This legislation is intended to provide a comprehensive system of client identification procedures, record keeping and mandatory reporting.


  • As a signatory under the Data Protection Act (DPA), all information gathered about you will be held securely and will only be used for the purpose of meeting our legal requirement and for any government agency that requires us to provide this information.

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