Our Live Operators are waiting to answer your Calls
Trusted by Global Brands.
Our telephone answering service Canada adds value to your business.
No more jumping between providers, un-answered questions and insufficient customer service, We pride ourselves from standing out and no matter how big we are, We ensure to treat every client with a personal and caring service as should all business do.
We believe having a real personal communication with all our clients.
FirstCall – We Add Value®
by our friendly & professional operators
First Impressions Counts
Our Live Operators will answer your calls and will forward the detailed message to you via email and/or sms
Yes. You will be allocated a new number in which you can present as your new business number or redirect your calls to.
Our Live Operators answer the calls as per your custom call script while taking their name, contact number, email and more.
Our answer rate is 97.5% With an average ring time of 2.8 rings. We hold ourselves to high standards.
Definitely. All inbound calls to your allocated number will bring your screen up in front of the live telephone answering operator, letting us answer in your company name based upon your custom call script.
Absolutely. We will offer you a range of local or a non-geographical number to choose from.
Diverting your calls to FirstCall is simple and easy.
The only thing you need to decide is whether you want:
1. All calls to be diverted
2. All calls to be diverted if your line is busy.
3. All Calls to be diverted after a certain number of rings
Of course. The diverting option should be activated only when you want FirstCall to take your calls.
However, our personal advice is to setup the divert setup so calls that are missed by you, calls after a certain number of rings or when your line is busy are transferred and answered by our live operators.
Whenever you receive a call on your allocated number, a screen pops up in front of our operators, clearly showing them the guideline under your requirements. You can make changes to it as well.
We offer 2 plans:
Standard hours: Monday to Friday 8am to 8pm, Saturday 8:30am to 6pm, Sunday 10am to 4pm
Of course we can provide you a telephone answering service. We will still need to allocate a unique number. You will then have to instruct your existing phone service provider to divert your calls to the new number we have given you.
Our terms and conditions are flexible and always in favour of our clients.
Our telephone answering plans are only 2-months contract. However, if you wish to cancel the service(s), we require a full calendar month notice sent to our email:
It takes approximately 24 to 48 hours on average to set up your account, once you have made your payment and completed the registration process via phone or email.
At FirstCall, we take pride in ensuring the best customer support. With teams of customer service reps trained to help you or assist you with our latest equipment and software, setting up a virtual service or any other service of ours is made easy.
We will answer every single question you may have and assist you during every phase. Our passion and commitment to every single client does not go unnoticed - in fact, those are the qualities of our exceptional service.
We take a 1-month service charge deposit for any monthly account made on our platform, which is refundable upon cancellation.
This is only to ensure that you meet our monthly terms and conditions - We don't require a deposit for the annual accounts.
You can upgrade or downgrade your plan by giving us 1 month notice via email: firstname.lastname@example.org
We require you to notify us 1 full calendar month notice prior to your cancellation on your monthly account. If you wish to cancel your annual account, you can only do that at the point of the standard renewal date (the date it expires).
Our pricing policy is fully transparent, featuring NO Hidden costs or additional fees which are not clearly mentioned on our website and terms.
There is a small setup charge which is a one-off.
Only 2 Months Contract
Our pricing policy is fully transparent, featuring NO Hidden costs or additional fees which are not clearly mentioned on our website and terms