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Overview   |   Benefits   |   How it works   | Sample Recordings  |  Why FirstCall ?   |  Testimonials | FAQ | Select Package

FirstCall continues to improve the services offered to its customers through customer .

We are an Award Winning Leading provider of Worldwide 

Office Space and Virtual Office Solutions

Telephone Answering Service

Professional Operators answer live in your company name, then either patch calls through or take a message

Office Space

Find your Dream Office at your convenient location with the Leading Extensive Filter.

Mail Forwarding Service

Our Prestigious Business Centres are located around the world. Start Trading from your new business address.

Fax 2 Email

Send and Receive faxes securely from your computer, tablet, or smartphone. Allocated Numbers In 140+ Countries.

Key Features

Everything you need


YEARS EXPERIENCE

VIRTUAL OFFICE SERVICES

%

COMPETITIVE PRICING

%

SATISFACTION

FirstCall Testimonials

FirstCall continues to improve the services offered to its customers through customer feedback. It is important for us to test ourselves and the best way is by feedback through which we examine ourselves in the eyes of our customers.

We invest valuable time in order to bring to our attention the various comments and insights in order to serve everyone in the most professional and efficient manner.

We were the First and today the very few to publish online price lists for all of our services including prices and conditions in the most transparent way. Therefore, we will also be happy to share our client’s opinion via Facebook /Google/Testimonials from our customers.

We appreciate the feedback that all of our clients provide regarding the range of services we provide

Facebook Testimonials

FirstCall continues to improve the services offered to its customers through customer feedback. It is important for us to test ourselves and the best way is by feedback through which we examine ourselves in the eyes of our customers.

We invest valuable time in order to bring to our attention the various comments and insights in order to serve everyone in the most professional and efficient manner.

We were the First and today the very few to publish online price lists for all of our services including prices and conditions in the most transparent way. Therefore, we will also be happy to share our client’s opinion via Facebook /Google/Testimonials from our customers.

We appreciate the feedback that all of our clients provide regarding the range of services we provide

Vanessa Davies
Vanessa Davies
Director & CEO
Read More
“I am a client of FIRSTCALL already a few years, the Live telephone answering is a perfect solution for business who are seeking a professional, personal, and fast response just like a receptionist that you would hire at your own office if not better. their prices are very flexible and cost effective. I highly recommend your services and company. Thanks again for the great service.”
Pnina Ariale
Pnina Ariale
Solicitor
Read More
” I have just arrived back from my holiday, I wanted to say a big thank you for your professional and personal service, without doubt, FirstCall provides outstanding service with a very competitive price. I have already recommended your services to others and will continue to do so. Thank you “
Vanessa Davies
Vanessa Davies
Director & CEO
Read More
I would like to thank you for the telephone service I receive from you. Your service allows me to handle my patients in peace and quiet without answering any phone calls. I know that every incoming call is answered immediately and I get all the information I need when I’m free. I do not have to answer calls that come at times that are uncomfortable for me, and knowing that i will not lose a client. Special thanks to the possibility of changing my subscription according to my business needs. This flexibility helps me think during the day and focus on my clients rather than my phone calls. Let us all continue to succeed! I highly recommend FirstCall
Gil Dor
Gil Dor
Director & CEO
Read More
I would like to take this time to thank FirstCall for the live telephone answering support for the last few years and are pleased to continue with the service, We have since also recommended the service to anyone who seeks a professional call handling service
Robert A
Robert A
Director & CEO
Read More
We tried several other alternatives and we were VERY disappointed! We found FirstCall Fax and we found everything we wanted! We can fax to and from our computer anywhere in the world at a moment's notice! It's totally reliable and whenever we had a question, we got the help we needed immediately! Great customer service support, very friendly.  The perfect solution that we've been looking for!
Brandom B
Brandom B
Director & CEO
Read More
We have been using FirstCall multiple services for the last few years, I can confirm that there services are very professional while ensuing a personal service to its clients. If your seeking a mail forwarding or call handling service we highly recommend them without doubt ! Thank you again
Brandom B
Brandom B
Director & CEO
Read More
We have been using FirstCall multiple services for the last few years, I can confirm that there services are very professional while ensuing a personal service to its clients. If your seeking a mail forwarding or call handling service we highly recommend them without doubt ! Thank you again
Cindy R
Cindy R
Director & CEO
Read More
Thank you for the professional service of your telephone answering service and mail forwarding + fax in the last few years, They are one from only a number of monthly payments which i am pleased to say its money well spent. ! If your going to sign up i would recommend there special offer of the bundle as you save 2 free months which is just great ! But leaving the money issue aside there services are just the perfection solution.
Martin A
Martin A
Director & CEO
Read More
I would have never expected signing up for an annual service from any provider due to my high exceptions of what a service should include, However i'm pleased to say after 2 years i had decided to pay annually for my mail forwarding & telephone answering service while receiving 2 free months, and i am sure ill be using your service for many years to come.
Bill S
Bill S
Director & CEO
Read More
If your seeking a professional telephone answering and mail forwarding provider, I would recommend Firstcall for sure ! take advantage of there special offers rather than the monthly service you can save 2 months ! very competitive and professional.
Andrew Murray
Andrew Murray
Director & CEO
Read More
Finding the correct provider to manage your overflow of calls i can say is an exercise, as each company have there sales speech yet what they promise to what they deliver is another story. FirstCall are mine 4th provider and hopefully will be my last, There service is very professional and personal what they promise is what they deliver and much more. We need more providers like FirstCall around business would be much more pleasurable.
Anna
Anna
Director & CEO
Read More
We would like to take this opportunity to thank the FirstCall team for the Fast, efficient and straight forward service with high quality telephone messages for us. Thank you so much
Daniel
Daniel
Director & CEO
Read More
FirstCall services were recommended to us by a colleague who is using there mail forwarding and telephone answering services for the last 3 years, I had decided to change providers, since signing up, I must be frank and honest to say they have exceeded my expectation not only with the professional answering service yet with the great customer service team which always seem wanting to help. After only 2 months i had decided to upgrade my services to annual to receive 2 months free from both services. I doubt i will ever disconnect from there services. Thank you.
Charles
Charles
Director & CEO
Read More
Competitive Prices, Fast, and very professional handling. They make it so damned easy, and affordable. THIS IS HOW IT IS SUPPOSED TO BE DONE! Why can't every business be as awesome as these people?
Natalie
Natalie
Director & CEO
Read More
My experience with www.firstcallvirtualoffice.com has been exceptional. They are very competitive with there mail forwarding monthly charge not to mention there very personal and friendly customer service department. I would use and recommend them to everyone.
Andrew
Andrew
Director & CEO
Read More
FirstCall has provided a 1st Line help desk service for us since August 2010. The service provided has exceeded our expectations. We are delighted to have FirstCall as a partner in providing quality live call handling services.
Adam
Adam
Director & CEO
Read More
We use FirstCall Call Handling service for marketing purposes and no one else due to the extremely high levels of professionalism and clear communication that they deliver on a consistent basis. We have used other providers during the last 10 years, but not one of them come close to what FirstCall - We Add Value produce daily for us, I hope they will use this letter as a reference so they can grow and help other companies who struggle with answering all there inbound calls. FirstCall will have a positive effect on any company's turnover I have no doubt about that.
Martin
Martin
Director & CEO
Read More
We have been using FirstCall Mail Forwarding services for over 2 years, which has given my business the privacy it required and without a doubt their service is not only efficient yet very personal. I personally thank all your team. Hope to continue working with your business for many years to come.
Martin
Martin
Director & CEO
Read More
We have been using FirstCall Mail Forwarding services for over 2 years, which has given my business the privacy it required and without a doubt their service is not only efficient yet very personal. I personally thank all your team. Hope to continue working with your business for many years to come.
Martin
Martin
Director & CEO
Read More
We at Toprosol strongly recommend the service of FirstCall Virtual Office. They provide a very personal and professional live call handling service. Our monthly charge is very competitive and fair. We are very pleased with the level of service and will continue to work with them for many years to come. We wish all your team the very best.
Previous
Next

Google Testimonials

FirstCall continues to improve the services offered to its customers through customer feedback. It is important for us to test ourselves and the best way is by feedback through which we examine ourselves in the eyes of our customers.

We invest valuable time in order to bring to our attention the various comments and insights in order to serve everyone in the most professional and efficient manner.

We were the First and today the very few to publish online price lists for all of our services including prices and conditions in the most transparent way. Therefore, we will also be happy to share our client’s opinion via Facebook /Google/Testimonials from our customers.

We appreciate the feedback that all of our clients provide regarding the range of services we provide

Vanessa Davies
Vanessa Davies
Director & CEO
Read More
“I am a client of FIRSTCALL already a few years, the Live telephone answering is a perfect solution for business who are seeking a professional, personal, and fast response just like a receptionist that you would hire at your own office if not better. their prices are very flexible and cost effective. I highly recommend your services and company. Thanks again for the great service.”
Pnina Ariale
Pnina Ariale
Solicitor
Read More
” I have just arrived back from my holiday, I wanted to say a big thank you for your professional and personal service, without doubt, FirstCall provides outstanding service with a very competitive price. I have already recommended your services to others and will continue to do so. Thank you “
Vanessa Davies
Vanessa Davies
Director & CEO
Read More
I would like to thank you for the telephone service I receive from you. Your service allows me to handle my patients in peace and quiet without answering any phone calls. I know that every incoming call is answered immediately and I get all the information I need when I’m free. I do not have to answer calls that come at times that are uncomfortable for me, and knowing that i will not lose a client. Special thanks to the possibility of changing my subscription according to my business needs. This flexibility helps me think during the day and focus on my clients rather than my phone calls. Let us all continue to succeed! I highly recommend FirstCall
Gil Dor
Gil Dor
Director & CEO
Read More
I would like to take this time to thank FirstCall for the live telephone answering support for the last few years and are pleased to continue with the service, We have since also recommended the service to anyone who seeks a professional call handling service
Robert A
Robert A
Director & CEO
Read More
We tried several other alternatives and we were VERY disappointed! We found FirstCall Fax and we found everything we wanted! We can fax to and from our computer anywhere in the world at a moment's notice! It's totally reliable and whenever we had a question, we got the help we needed immediately! Great customer service support, very friendly.  The perfect solution that we've been looking for!
Brandom B
Brandom B
Director & CEO
Read More
We have been using FirstCall multiple services for the last few years, I can confirm that there services are very professional while ensuing a personal service to its clients. If your seeking a mail forwarding or call handling service we highly recommend them without doubt ! Thank you again
Brandom B
Brandom B
Director & CEO
Read More
We have been using FirstCall multiple services for the last few years, I can confirm that there services are very professional while ensuing a personal service to its clients. If your seeking a mail forwarding or call handling service we highly recommend them without doubt ! Thank you again
Cindy R
Cindy R
Director & CEO
Read More
Thank you for the professional service of your telephone answering service and mail forwarding + fax in the last few years, They are one from only a number of monthly payments which i am pleased to say its money well spent. ! If your going to sign up i would recommend there special offer of the bundle as you save 2 free months which is just great ! But leaving the money issue aside there services are just the perfection solution.
Martin A
Martin A
Director & CEO
Read More
I would have never expected signing up for an annual service from any provider due to my high exceptions of what a service should include, However i'm pleased to say after 2 years i had decided to pay annually for my mail forwarding & telephone answering service while receiving 2 free months, and i am sure ill be using your service for many years to come.
Bill S
Bill S
Director & CEO
Read More
If your seeking a professional telephone answering and mail forwarding provider, I would recommend Firstcall for sure ! take advantage of there special offers rather than the monthly service you can save 2 months ! very competitive and professional.
Andrew Murray
Andrew Murray
Director & CEO
Read More
Finding the correct provider to manage your overflow of calls i can say is an exercise, as each company have there sales speech yet what they promise to what they deliver is another story. FirstCall are mine 4th provider and hopefully will be my last, There service is very professional and personal what they promise is what they deliver and much more. We need more providers like FirstCall around business would be much more pleasurable.
Anna
Anna
Director & CEO
Read More
We would like to take this opportunity to thank the FirstCall team for the Fast, efficient and straight forward service with high quality telephone messages for us. Thank you so much
Daniel
Daniel
Director & CEO
Read More
FirstCall services were recommended to us by a colleague who is using there mail forwarding and telephone answering services for the last 3 years, I had decided to change providers, since signing up, I must be frank and honest to say they have exceeded my expectation not only with the professional answering service yet with the great customer service team which always seem wanting to help. After only 2 months i had decided to upgrade my services to annual to receive 2 months free from both services. I doubt i will ever disconnect from there services. Thank you.
Charles
Charles
Director & CEO
Read More
Competitive Prices, Fast, and very professional handling. They make it so damned easy, and affordable. THIS IS HOW IT IS SUPPOSED TO BE DONE! Why can't every business be as awesome as these people?
Natalie
Natalie
Director & CEO
Read More
My experience with www.firstcallvirtualoffice.com has been exceptional. They are very competitive with there mail forwarding monthly charge not to mention there very personal and friendly customer service department. I would use and recommend them to everyone.
Andrew
Andrew
Director & CEO
Read More
FirstCall has provided a 1st Line help desk service for us since August 2010. The service provided has exceeded our expectations. We are delighted to have FirstCall as a partner in providing quality live call handling services.
Adam
Adam
Director & CEO
Read More
We use FirstCall Call Handling service for marketing purposes and no one else due to the extremely high levels of professionalism and clear communication that they deliver on a consistent basis. We have used other providers during the last 10 years, but not one of them come close to what FirstCall - We Add Value produce daily for us, I hope they will use this letter as a reference so they can grow and help other companies who struggle with answering all there inbound calls. FirstCall will have a positive effect on any company's turnover I have no doubt about that.
Martin
Martin
Director & CEO
Read More
We have been using FirstCall Mail Forwarding services for over 2 years, which has given my business the privacy it required and without a doubt their service is not only efficient yet very personal. I personally thank all your team. Hope to continue working with your business for many years to come.
Martin
Martin
Director & CEO
Read More
We have been using FirstCall Mail Forwarding services for over 2 years, which has given my business the privacy it required and without a doubt their service is not only efficient yet very personal. I personally thank all your team. Hope to continue working with your business for many years to come.
Martin
Martin
Director & CEO
Read More
We at Toprosol strongly recommend the service of FirstCall Virtual Office. They provide a very personal and professional live call handling service. Our monthly charge is very competitive and fair. We are very pleased with the level of service and will continue to work with them for many years to come. We wish all your team the very best.
Previous
Next

Letterheads Testimonials

FirstCall continues to improve the services offered to its customers through customer feedback. It is important for us to test ourselves and the best way is by feedback through which we examine ourselves in the eyes of our customers.

We invest valuable time in order to bring to our attention the various comments and insights in order to serve everyone in the most professional and efficient manner.

We were the First and today the very few to publish online price lists for all of our services including prices and conditions in the most transparent way. Therefore, we will also be happy to share our client’s opinion via Facebook /Google/Testimonials from our customers.

We appreciate the feedback that all of our clients provide regarding the range of services we provide

Eset | Software

Eset | Software
Eset | Software
Antivirus, Antimalware & Internet Security Solutions
Read More
“We thank you for the quick setup and excellent customer service during the service, the call handling service is professional and very accurate during the last few years, we hope to continue using your services for many years to come.”
FirstCall - We Add Value
FirstCall - We Add ValueLeading Virtual Office Providor
Read More
We have been servicing Eset for over 6 years, and we hope many years to come.
Previous
Next

Remax | Real Estate

Eset | Software
Eset | Software
Real Estate, Homes for Sale, Home Values, Agents
Read More
“FirstCall have always provided us with an efficient and professional service which is vital and very friendly. They answer our calls professionally with full details of the caller. Their customer service team are highly efficient and resolve any issues within moments. We highly recommend their services.”
FirstCall - We Add Value
FirstCall - We Add ValueLeading Virtual Office Providor
Read More
We have been servicing Remax for over 8 years, and we hope many years to come.
Previous
Next

JDRF | Nonprofit

JDRF | Nonprofit
JDRF | Nonprofit
Type 1 Diabetes Research Funding and Advocacy
Read More
“We would like to recommend FirstCall who have provided us their services during a global investment campaign, during the entire setup and service which was handled professionally and personally, FirstCall has shown much sensitivity and offered us a substantial discount in charges and also have provided us supplementary services which they did not charge us at all. We thank you again.”
FirstCall - We Add Value
FirstCall - We Add ValueLeading Virtual Office Providor
Read More
We have been servicing JDRF multiple time over 8 years during there global campaigns for such a good cause.
Previous
Next

Chen Lizra | Intelligence Life Coach

Chen Lizra | Intelligence Life Coach
Chen Lizra | Intelligence Life Coach
Power of Somatic Intelligence
Read More
“After years of changing providers as i was unsatisfied with there services, I can finally say i have found the provider which not only manages my calls professionally but also provides a very personal service, you can really tell they care about each client especially with small details which other providers do not. I honestly think FirstCall is the leading provider and hope to continue working together for years to come.”
FirstCall - We Add Value
FirstCall - We Add ValueLeading Virtual Office Providor
Read More
We have been servicing JDRF multiple time over 8 years during there global campaigns for such a good cause.
Previous
Next

Why choose FirstCall Live Phone Answering

Quick and easy set-up

Just imagine within 24 - 48 hours, you can start advertising your new allocated phone number which you can advertise as yours or divert all your lines to.

Flexible Call Plans

You can upgrade or downgrade at any time.

Bespoke Call Script

Calls answered based upon your custom call script.

Expect Exceptional Support

We take pride in ensuring the best customer support. 

Welcome to London

24/7 - Unique Competitive Advantage

We at FirstCall provide premium 24/7 cover unlike other providers which charge extra.

100% Uk Based

All calls are answered locally in the Uk by one of our trained operators.

Expect Exceptional Support

At FirstCall we take pride in ensuring the best customer support. 

Our passion and commitment to every single client does not go unnoticed – in fact, those are the qualities of our exceptional service.

FirstCall - What our clients have to say LIVE

We appreciate and thank our clients to receive the review of services. We are pleased and proud to provide thousands of businesses with virtual office solutions with highest standard of customer service.

Telephone Answering Service | FAQ

Our Live Operators will answer your calls and will forward the detailed message to you via email and/or sms

Yes. You will be allocated a new 0203 / 0208 / 0207 or other number in which you can present as your new business number or redirect your calls to.

Our Live Operators answer the calls as per your custom call script while taking their name, contact number, email and more.

Our answer rate is 97.5% With an average ring time of 2.8 rings. We hold ourselves to high standards.

Definitely. All inbound calls to your allocated number will bring your screen up in front of the live telephone answering operator, letting us answer in your company name based upon your custom call script.

Absolutely. We will offer you a range of local or a non-geographical number to choose from.

Diverting your calls to FirstCall is simple and easy.

The only thing you need to decide is whether you want:
1. All calls to be diverted
2. All calls to be diverted if your line is busy.
3. All Calls to be diverted after a certain number of rings

Of course. The diverting option should be activated only when you want FirstCall to take your calls.

However, our personal advice is to setup the divert setup so calls that are missed by you, calls after a certain number of rings or when your line is busy are transferred and answered by our live operators.

Whenever you receive a call on your allocated number, a screen pops up in front of our operators, clearly showing them the guideline under your requirements. You can make changes to it as well.

We offer 2 plans:

Standard hours: Monday to Friday 8am to 8pm, Saturday 8:30am to 6pm, Sunday 10am to 4pm

or 24/7

0203 numbers came into circulation in 2005 as the demand for numbers exceeded usage in the London area. 0203 and 0207 numbers are for inner London, A allocated 0203 number are included in our telephone answering plans. There is an extra charge for 0207 number.

Of course we can provide you a telephone answering service. We will still need to allocate a unique number. You will then have to instruct your existing phone service provider to divert your calls to the new number we have given you.

Our terms and conditions are flexible and always in favour of our clients.

Our telephone answering plans are only 2-months contract. However, if you wish to cancel the service(s), we require a full calendar month notice sent to our email:
info@firstcallvirtualoffice.com

It takes approximately 24 to 48 hours on average to set up your account, once you have made your payment and completed the registration process via phone or email.

At FirstCall, we take pride in ensuring the best customer support. With teams of customer service reps trained to help you or assist you with our latest equipment and software, setting up a virtual service or any other service of ours is made easy.
We will answer every single question you may have and assist you during every phase. Our passion and commitment to every single client does not go unnoticed - in fact, those are the qualities of our exceptional service.

We take a 1-month service charge deposit for any monthly account made on our platform, which is refundable upon cancellation.

This is only to ensure that you meet our monthly terms and conditions - We don't require a deposit for the annual accounts.

You can upgrade or downgrade your plan by giving us 1 month notice via email: info@firstcallvirtualoffice.com

We require you to notify us 1 full calendar month notice prior to your cancellation on your monthly account. If you wish to cancel your annual account, you can only do that at the point of the standard renewal date (the date it expires).

Our pricing policy is fully transparent, featuring NO Hidden costs or additional fees which are not clearly mentioned on our website and terms.

There is a small setup charge which is a one-off.

Call 020 3670 7797 or Leave your details, We’ll contact you within 15 Mins

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