Our trained customer representatives will get back to you on email once the service has been added (or removed) and once the funds have been confirmed by our accounts department. Note that every request must be sent from the exact email address that is registered to your account - requests over the phone cannot be accepted for security reasons.
We charge a one-off fee of £5 per item to every account before sending the parcel to it. If your account is set to 'Post when arrives', the cost of forwarding your parcel will be calculated by us and sent to you via email. Once your payment is sent and received on our end, we will forward your parcel.
Please note that our storage space within our offices is still limited, and have this in mind when collecting your parcel. If in any case your parcel is not collected within 5 working days (including the day of receipt), we charge an additional £5.00 per week per item that commences on the sixth day of keeping your parcel at our office.
Parcels that are collected within 5 working days do not incur any storage fees besides the standard £2.50 handling charge that applies to all parcels.
We reserve the right to not accept items that weigh more than 10 kilograms or with dimensions greater than 60cmx60cm. This is because of the fact that we are a mail-forwarding service and unfortunately don't have spacious storage facilities to house large parcels for all of our clients.
To track your payments for any storage fees or ongoing shipments, you need to log to your account and click Outstanding Payments>My Payments. Here, you will once again see our guideline of all the mail forwarding charges.
If you are present near our physical location, you can definitely collect your own parcels. However, make sure to send us an email at email@example.com informing us that you would like to collect your parcel.
Do not forget to bring your ID upon arrival - you can see the directions to our offices on this link.
At First Call, we offer both mail forwarding as a Registered Office and Virtual Office services. But what is the difference between these two?
Virtual Office Mail Forwarding: Here, you get to use our London address as your business mailing address and receive letters from your bank, other institutions, clients or customers, just like using it as marketing or advertising it for your company.
What is not included is the used of our London address as your company's officially registered office. Therefore, if you need a registered office in our London location, make sure to choose the Registered Office Mail Forwarding solutions.
Registered Office Mail Forwarding: This service lets you use our London address as your company's official office address to receive the official mail.
What is not included here is the use of your address for marketing or advertising purposes for you company. For that, you should either consider using an alternative address or choose both the Registered and Virtual Office mail forwarding plans.
The following is a list of charges for forwarding your mail. Note that they are not a part of your monthly service fee and are charged on your monthly invoice (excluding any medium and large parcels):
Letters Royal Mail charges * + 20p handling fee
Small Parcels Royal Mail charges + 20p handling fee
Medium/Large parcels From £2.50
Special delivery items From £7.45
*Based on Royal Mail's 1st class fees
We reserve the right to classify any parcel as medium or large once it cannot fit through the letterbox and is larger than A5 in size. The costs of forwarding parcels like these are calculated by us and sent to you via email - with a link to make the payment needed online directly via your account. Once your payment is covered, we immediately proceed with forwarding your parcel.
The universal cost for forwarding a parcel as special delivery starts from £7.45 (and changes) depending on your current location, its exact weight and size. We calculate the entire cost and send it to you on your email with a link to the payment.
Note: Most of our customers spend roughly £20 per month in postage fees. To view your postage deposit charges, visit the My Deposit section in your online account.
If you are a CEO of a business and want to register it with the Companies House (UK), you must provide a residential address (kept private) and a registered office address as the official commercial address of your business.
Companies without a physical (commercial) office such as home-based businesses, those based overseas and those that would prefer to register in a more prestigious city centre address can do that with our registered address service.
For more information on the Companies House business registration, visit this page.https://www.gov.uk/government/organisations/companies-house
Signing up for your personal mail forwarding service is easy and simple. All you need to do is visit our mail forwarding page where you would be asked to choose your current location and other relevant details.
It takes approximately 24-48 hours for us to review your sign up process, set up your account and send you the paid invoice and confirmation via email. After that, you can start using your new mail forwarding address.
Alternatively, you can contact us via phone or email at firstname.lastname@example.org to sign up your mail forwarding service.
Opening your virtual office is simple. All you have to do is select the virtual office service you need by clicking the "Sign Up" button. After that, you will be redirected to a page where you need to fill all the required details and eventually set up your account.
Your account will be set up within 24-48 hours once we receive your details and order. You will receive a paid invoice confirmation from us via email and can finally start using your new virtual office services.If you cannot sign up through our online checkout, you can sign up by contacting us via telephone or email email@example.com>
We take a 1-month service charge deposit for any monthly account made on our platform, which is refundable upon cancellation.
This is only to ensure that you meet our monthly terms and conditions - as we don't require a deposit for the annual accounts.
There is a small setup charge for each service.
However, signing up annually and receiving 2 months of services for free certainly tops it out. Just like our current Virtual Office promotions which can be seen on this link.
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