We welcome you to read our Frequently Asked Questions below, however if you feel there is anything unanswered regarding our service, please fill the Enquiry Box and we will get back to answer any questions.
Opening your virtual office is simple. All you have to do is select the virtual office service you need by clicking the "Sign Up" button. After that, you will be redirected to a page where you need to fill all the required details and eventually set up your account.
Your account will be set up within 24-48 hours once we receive your details and order. You will receive a paid invoice confirmation from us via email and can finally start using your new virtual office services.If you cannot sign up through our online checkout, you can sign up by contacting us via telephone or email email@example.com>
We take a 1-month service charge deposit for any monthly account made on our platform, which is refundable upon cancellation.
This is only to ensure that you meet our monthly terms and conditions - We don't require a deposit for the annual accounts.
There is a small setup charge for each service.
However, signing up annually and receiving 2 months of services for free certainly tops it out. Just like our current Virtual Office promotions which can be seen on this link Special Offers
Our trained customer representatives will get back to you via email once the service has been added (or removed) and once the funds have been confirmed by our accounts department. Note that every request must be sent from the exact email address that is registered to your account - requests over the phone cannot be accepted for security reasons.
We charge a one-off fee of £5 per item to every account before sending the parcel to you. If your account is set to 'Post when arrives', the cost of forwarding your parcel will be calculated by us and sent to you via email. Once your payment is sent and received on our end, we will forward your parcel.
Please note that our storage space within our offices is still limited, and have this in mind when collecting your parcel. If in any case your parcel is not collected within 5 working days (including the day of receipt), we charge an additional £5.00 per week per item that commences on the sixth day of keeping your parcel at our office.
Parcels that are collected within 5 working days do not incur any storage fees besides the standard £2.50 handling charge that applies to all parcels.
We reserve the right to not accept items that weigh more than 10 kilograms or with dimensions greater than 60cmx60cm. This is because of the fact that we are a mail-forwarding service and unfortunately don't have spacious storage facilities to house large parcels for all of our clients.
To track your payments for any storage fees or ongoing shipments, you need to log to your account and click Outstanding Payments>My Payments. Here, you will once again see our guideline of all the mail forwarding charges.
If you are present near our physical location, you can definitely collect your own parcels. However, make sure to send us an email at firstname.lastname@example.org informing us that you would like to collect your parcel.
Do not forget to bring your ID upon arrival - you can see the directions to our offices on this link.
At First Call, we offer both mail forwarding as a Registered Office and Virtual Office services. But what is the difference between these two?
Virtual Office Mail Forwarding: Here, you get to use our London address as your business mailing address and receive letters from your bank, other institutions, clients or customers, just like using it as marketing or advertising it for your company.
What is not included is the used of our London address as your company's officially registered office. Therefore, if you need a registered office in our London location, make sure to choose the Registered Office Mail Forwarding solutions.
Registered Office Mail Forwarding: This service lets you use our London address as your company's official office address to receive the official mail.
What is not included here is the use of your address for marketing or advertising purposes for you company. For that, you should either consider using an alternative address or choose both the Registered and Virtual Office mail forwarding plans.
The following is a list of charges for forwarding your mail. Note that they are not a part of your monthly service fee and are charged on your monthly invoice (excluding any medium and large parcels):
Letters Royal Mail charges * + 20p handling fee
Small Parcels Royal Mail charges + 20p handling fee
Medium/Large parcels From £2.50
Special delivery items From £7.45
*Based on Royal Mail's 1st class fees
We reserve the right to classify any parcel as medium or large once it cannot fit through the letterbox and is larger than A5 in size. The costs of forwarding parcels like these are calculated by us and sent to you via email - with a link to make the payment needed online directly via your account. Once your payment is covered, we immediately proceed with forwarding your parcel.
The universal cost for forwarding a parcel as special delivery starts from £7.45 (and changes) depending on your current location, its exact weight and size. We calculate the entire cost and send it to you on your email with a link to the payment.
Note: Most of our customers spend roughly £20 per month in postage fees. To view your postage deposit charges, visit the My Deposit section in your online account.
If you are a CEO of a business and want to register it with the Companies House (UK), you must provide a residential address (kept private) and a registered office address as the official commercial address of your business.
Companies without a physical (commercial) office such as home-based businesses, those based overseas and those that would prefer to register in a more prestigious city centre address can do that with our registered address service.
For more information on the Companies House business registration, visit this page.https://www.gov.uk/government/organisations/companies-house
Signing up for your personal mail forwarding service is easy and simple. All you need to do is visit our mail forwarding page where you would be asked to choose your current location and other relevant details.
It takes approximately 24-48 hours for us to review your sign up process, set up your account and send you the paid invoice and confirmation via email. After that, you can start using your new mail forwarding address.
Alternatively, you can contact us via phone or email at email@example.com to sign up your mail forwarding service.
Our Mail Forwarding Service requires you to send scanned copies of our ID documents so that we can verify them. If you haven’t done that yet, please send your ID and address proof as soon as possible, since they must be received within 1 month from the date you set up your mail forwarding service.
Your mail forwarding address remains inactive until we receive these documents and have our customer service team confirm them. If there is any mail sent to your address during this period, unfortunately, it will be returned to the sender
Every bit of information that you provide to us is kept in the strictest of confidence. You can rest assured that your privacy is guaranteed with our service and that we won’t do anything to compromise your details or give them to any third party.
However, we are legally obliged to provide your information to official bodies such as Courts and the Police if we are asked or required to, by the law.
You can always send us your own telephone script or change your existing one. For example, if you are on a holiday or outside the office for one day, a week or a month, you can create a personalized message informing them about that and requesting further details from the callers
Please note that there is a small administration fee for this Contact us on email at firstname.lastname@example.org..
Fax to Email
The first thing to do before using our fax to email service is to sign up online or via phone or email. As soon as you complete the process, there will be spaces for 4 email accounts which you can add and confirm in order to receive fax to your email accounts. In case you need more than 4 email addresses to add for your fax to email service, contact us at email@example.com
Sending Your Fax
We are using the number 22222 in this example of how sending your fax works.
1.You need to create a new mail address
2.You need to address your email to the number you want to send your fax to, including @fax.firstcallvirtualoffice.com. So, in our example the email will be addressed to firstname.lastname@example.org.
3.If you are sending fax internationally, you need to add 00 followed by the country code prior to the address. In our example with the 22222 number, the fax address will be email@example.com.
4.There should not be any spaces or any other sort of punctuation in the number
5.You need to attach the documents that you want to fax
6.You click on 'Send' and the fax is sent
What To Do After You Click 'Send'
After you have sent the email with the fax, our teams at First Call will keep you informed on the fax transmission progress. As soon as we accept your fax we will email you, and then update you with a further message once the fax transmission is successful.
Can anyone else send faxes using my account?
If you want to add more than one email address that is permitted to send from your account, contact us at firstname.lastname@example.org.
How do I add fax credit to my account?
The monthly fax to email subscription gives you up to 1,000 inbound points included. Above this limit, we charge on a pay-as-you-go basis, where inbound faxes are priced £0.5 per page and outbound ones £0.8 per page.
If you experience any difficulties when sending faxes, this guide is for you.
Every time you send a fax to us, you should be sending an email to our fax domain (fax.firstcallvirtualoffice.com). If there is any error appearing, we will let you know by replying to you with details and our suggested corrective action.
The notifications we may send include these forms:
NOTIFICATION RECEIVED: THIS USER (EMAIL ADDRESS) IS NOT APPROVED TO SEND FAXES THROUGH FIRSTCALL
This notification means that you haven't set up an email address that is permitted to send faxes. Also, you should pay attention to the email address quoted in brackets - mostly because some providers can change your domain for outbound emails (for example, instead of @gmail.com your email could be sent from @googlemail.com).
If you want to add or modify your permitted users, contact us at email@example.com.
NOTIFICATION RECEIVED: ERROR CONVERTING DOCUMENT
If you receive this message, it basically means that your document has not converted to a faxable form because of some difficulties. To make sure it gets converted, check our list of supported format in the Help FAQs section of our site.
NOTIFICATION RECEIVED: NOTHING TO FAX
This notification means that you probably missed to attach a document to your email as an attachment. Because our fax to email service works with documents (attachments) as a must, it automatically shows this message every time you send an email with no attachments. *The exception to this is if you've enabled cover pages on your account, where an email with no attachments will be faxed, with just a cover page containing the body of the email.
If you are not receiving any notifications when sending a fax, please check:
1.Check if your notifications are going to the spam folder
2.Check if your emails are sent to the correct place (address or fax domain)
3.Check your ISP - it may be blocking the notification altogether or marking it as SPAM before it even gets to you. Go to your Spam/Junk folder in the email and see if there are any messages.
If you experience trouble in receiving faxes, there are a few possible reasons for that.
In case your sender insists that the fax was sent successfully and they received a delivery receipt from their machine or service, your fax has probably been received by us and email to you but never got to your email client.
Check your received fax log on your account
Besides from emailing faxes at your convenience, we also keep a log at your secure account. If you have troubles with sending faxes, you can reach our customer support specialists to verify them.
However, if your expected fax does not appear in our secure log, it probably wasn't sent at all. In this case, we recommend you to contact the sender and double-check the number (address).
Your email may be filtered out
Always make sure to check your spam folder for the fax. Fax-converted emails can easily reach your Spam or Junk folders mostly because of the low amount of text they include which triggers the algorithms to mark them as Spam or Junk Mail. In case you see the mail in the Spam/Junk folder, make sure to mark the sender address as 'Not Spam' in order to never again receive them in this folder.
And if you cannot find the email on your Spam folder, your ISP may blocked it for some reason even before it reached you. Fortunately, you can test if this is happening by changing your fax number so that it sends to more than one address. You can also add an address from a different domain with a different ISP, send a test fax and see if it comes through.
An important update on email providers
As of recently, we found out that some mail systems are being hosted by GMail and if the mail sent by us is identified as SPAM by GMail, it will be delivered to the SPAM filter in the webmail client, but not sent to any third party mail client. If that is your case, you can "whitelist" our address so that it always delivers mails like these to your Inbox.
To do this, simply add our support mailbox address (firstname.lastname@example.org) to your contacts in the webmail interface and you will receive every mail from us in your inbox.
Broken Or Partial Faxes
If you receive only part of a fax sent, then it is likely that the sending process fails at some point. It's true that fax lines can drop from time to time because of the quality of line as well as the location of the sender and receiver. If the fax is a long document (ex. 20+ pages), you can ask your sender to only re-transmit the part that failed instead of sending it over from the beginning. If your fax still fails to be sent after retries and you double checked the number (address), the best way is to get in touch with our support team at email@example.com.
You can receive faxes to more than one address at the same time, thanks to our Fax to Email services. The only thing you need to do is to configure your fax to email number, contact our customer service team via email (firstname.lastname@example.org) and wait for the amendments to be made by our side. Once we do them, they become effective immediately.
A lot of our clients use cover pages when sending pages. If you want to use a cover page as an extra page that is included at the beginning of the fax which includes information such as:
the name of the sender
the reason for the fax
the fax number of the sender
the number of pages the document has
the body of your email in the message box
then you need to enable the fax cover pages feature. You can do it straight away by contacting our customer service (email@example.com) and setting up your cover page. However, note that enabling this feature will count 1 additional page to any outbound email for each fax that you send.
In the following table, we are listing all the information on the file types supported as attachments in our fax to email service. Please not that every time you attempt to send a file with an extension which is not supported in this list, will result in an error.
DOC, DOT, DOCX:Microsoft Word 97, 2000, XP, 2003, 2007
XML: Currently, only Microsoft Word 2003 XML files are supported.
PDF: Adobe Acrobat
TIF: Group 3 TIFF, may be in standard or fine resolution ***
TXT: ASCII Plain Text
XLS, XLSX: Microsoft Excel 97, 2000, XP, 2003, 2007, Note: Only active worksheets will be faxed
HTM/HTML: ** HTML files
MHT: ** MHT web archive files; HTML with embedded images
URL: Windows URL files
PPT, PPTX: Microsoft PowerPoint 97, 2000, XP, 2003, 2007
GIF: Non-animated GIF files *
JPG: JPEG files *
EPS: Encapsulated PostScript
RTF: Rich Text Format
BMP: Windows Bitmap *
PCX: PC Paintbrush Bitmap *
SNP: Microsoft Access Snapshot (Version 10 on Windows 2000)
* For best results use only monochrome (1-bit color, not grayscale) with the following image sizes:
** HTML documents are rendered using MS Internet Explorer, with page margins set to 10.16mm (left, right, top, and bottom)
A4: 1,728 x 1,169
Letter: 1,728 x 1,100
Legal: 1,728 x 1,400
B4: 2,048 x 1,357
A4: 1,728 x 2,338
Letter: 1,728 x 2,200
Legal: 1,728 x 2,800
B4: 2,048 x 2,714
The maximum number of pages per fax are 100 (or more by special request)
The maximum total file size of the fax attachments combined is 20MB
The maximum total file size of fax attachments with electronic signature is 10MB
We don't offer support for password-protected files
We don't offer support for read-only files (which will prompt you with a pop-up when opened)
There are a lot of vocalist services out there, but only a few match our pricing. Obviously, we don’t compromise on quality - instead, we are priced very competitively in order to give you the best results for the least money spent.
This is mostly because of the fact that there are a lot of businesses outsourcing their hardware, script writing and organizing and installing the audio. Our service though, has all of the above mentioned services in-house, as a single solution ready in the quickest time possible.
The short answer is yes, but only if you wrote it.
The reason why you must be the writer is because of the copyright laws that in other cases your competitors may have over it. That being said, it is your responsibility to check if there are any copyright claims on your old scripts and if it’s permitted by them. If you are in doubt about this, we suggest you to rewrite it, or we do that instead.
We strive to aim for nothing but a 5-star experience and 100% client satisfaction in each and every project. If in any case the results do not meet your expectations, we can do the following:
If there are mistakes or mispronounced words in your script, you should contact us immediately so that we can organize a re-record in the correct form. Note that you must provide the phonetic spellings and specific directions in cases like these.
If the mistake is made by yourself and you need to change it, we charge a nominal re-record fee and can completely redo the project within 48 hours. To avoid situations like these, we suggest you to triple check your script before sending it to us.
If the script is too loud, noisy or has an audio problem, we can solve it within 2-3 days and easily change it at no extra charge.
If you don’t like the background music that you chose and think that it doesn’t fit well with your message, please contact us within 3 days and we will change it at a nominal fee.
If the voice over we delivered sounds different to the demo on our website, please contact us immediately after receiving the audio ( 1 to 2 days). Although this should never happen, if it does we will do everything from comparing the recordings with our voice presenters to re-recording them if necessarily. If you leave it for several days or weeks, though, we will consider this as a paid re-recording.
If the voice over you got comes with an incorrect pronunciation, contact us immediately upon receiving the audio or 1 to 2 days maximum after we send it. In case you leave it for several days or weeks, we will consider this as a paid re-recording.
If you decide that you don’t like the voice over and would like a different one from scratch, we would have to charge for this. After all, we still have to pay the original voice over artists and editors for the job they did.
Contact our experts