Difference between Music on Hold vs. Messages on Hold

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Difference between Music on Hold vs. Messages on Hold

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Choosing between music on hold and messages on hold while your customers are waiting on the line can be a difficult decision, especially for the business owners.

In order to decide which one is a better option for your audience of customers and your type of business, let’s take a quick look about what music on hold and message on hold actually mean.

Music on Hold vs. Messages on Hold

  • Music on hold – Music on hold phone system is an option used by most of the companies who decide to entertain their customers while they are on hold. Telephone hold music is always an excellent choice, however sometimes can be difficult to choose the right type of music, the right tone, and etc. Luckily for you, we are here to assist you and provide you with a professional consultation. According to our experience, music on hold is not the best idea when the music involves local radio stations or something else that it does not really relate to your company’s brand. We can help you choose the right music for entertainment purposes and we will implement it correctly with suitable music on hold equipment.
  • Messages on Hold – On hold messages is another option for companies which allows the customer to hear more about the company’s features, policies, and deals. It is also known as marketing on hold as you can promote and advertise your company while the customer is on the line and waiting for an assistance. Keep in mind that repeating the same messages over and over can only irritate the customers, so allow us to provide you with a creative and yet informational script which you can use in your marketing on hold.

Why You Should Use Our Services

As a leading music on hold service provider on the market, we can give you the support you need when you need it.

We are best at what we do as we have a dedicated and specialized creative team, technical support team, production team, and customer support team. We’ve managed to help more than thousands companies till now, so allow us to help your company as well.

Regardless of what you need, music on hold system or message on hold player we can address your business needs and help you move your business to the next level.


If you have questions, don’t hesitate to call us! We are here to help you and answer any questions you might have!

View our Music On Hold Services Services

We welcome you to view our most popular questions and answers.

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1How does the ‘Music On Hold’ feature work?
Our music and messages or hold are programmed in the form of an auto attendant that plays the audio into your company’s phone system. Although in most cases it happens to be an auto-attendant vocalist service, new forms of technology let you host your hold messages on a VoIP phone system. This makes the audio uploadable from anywhere online. There are a few differences between these two forms, but the bottom line is that they are both beneficial, especially the VoIP service when the message is played every time the caller is placed on hold rather than in midstream.
2How can I use hold messages for my business?
Letting your clients wait while informing them about your unavailability helps you entertain them and inform them that you are currently busy. The hold messages to your receptive audience are a great opportunity to also showcase and advertise your company’s products or services. However, their main point is to streamline your organizational efficiency and help your clients stay on the line and directed to their appropriate channel.
3Is all the music we use royalty-free (license-free)?
Yes. Our vocalist services are 100% license-free, which means that they are composed, performed and produced by our in-house team of musicians and producers, and ready to be used by any of our clients without any copyright concerns or license fees.
4Why can’t I download Free Hold music and use it instead?
It may definitely seem easier for you to download free MP3 music from a player, however there may be a risk of infringing or downloading music protected by copyright laws. This can transform to a court matter or a subject to hefty penalty fees, which is why our personalized music is the best choice. It can be paired with any message you choose and after all, is the most professional and tailored music that you can get for this particular service.