1How does the ‘Music On Hold’ feature work?
Our music and messages hold are programmed in the form of an auto attendant that plays the audio into your company’s phone system. Although in most cases it happens to be an auto-attendant vocalist service, new forms of technology let you host your hold messages on a VoIP phone system. This makes the audio uploadable from anywhere online. There are a few differences between these two forms, but the bottom line is that they are both beneficial, especially the VoIP service when the message is played every time the caller is placed on hold rather than in midstream.
2How can I use hold messages for my business?
Letting your clients wait while informing them about your unavailability helps you entertain them and inform them that you are currently busy. The hold messages to your receptive audience are a great opportunity to also showcase and advertise your company’s products or services. However, their main point is to streamline your organizational efficiency and help your clients stay on the line and directed to their appropriate channel.
3Is all the music we use royalty-free (license-free)?
Yes. Our vocalist services are 100% license-free, which means that they are composed, performed and produced by our in-house team of musicians and producers, and ready to be used by any of our clients without any copyright concerns or license fees.
4Why can’t I download Free Hold music and use it instead?
It may definitely seem easier for you to download free MP3 music from a player, however there may be a risk of infringing or downloading music protected by copyright laws. This can transform to a court matter or a subject to hefty penalty fees, which is why our personalized music is the best choice. It can be paired with any message you choose and after all, is the most professional and tailored music that you can get for this particular service.
5Why use a personalized IVR message? Are there any benefits?
Absolutely. The benefits of using a personalized IVR messages are endless. Depending on the type of your business, these messages can be designed to help you use your full business potential and build authority through a professional image. Even more than that, personalized IVR messages have helped businesses to appear more friendly and streamline their customer service experience in a more efficient way.
6Can I somehow use my active marketing campaigns on my hold messages?
Definitely. The freedom to customise your music as well as personalised messages lets you basically promote anything that is latest in your business. Whether there is a script for this that you prepared or would like our assistance with the ‘Melody on Hold’ feature, we will do our best to help you incorporate your marketing campaign into your hold messages. This is a great opportunity for every business, and one that lets you provide some insider knowledge about your industry to your clients, aside from letting them know about your active promotions.
7How can I maintain my customer service operations after the regular office hours?
Our after hours Out of Hours Message service is the perfect fit for this. By incorporating it into your phone system, you can greet your callers in a professional manner, even if you are not at your office or they are calling from a different time zone.
8Do I have to write my own scripts?
Absolutely not - instead, we can do it for you. All you need to do is sum up the message you want to present to your audience and provide us the information about your business (your website, brochures, letters, copy yellow page ad etc.) and we will produce a full script and then e-mail it to you for approval, right before it enters the production phase.
9After how many days will my on hold service be ready for use?
The turnaround time for our on hold service varies between 3 to 5 working days after you place your order. In most of the cases, it is usually within 24 to 48 hours. However, if for any reason there is a delay in your project, we’ll let you know up front and inform you immediately. Delays usually happen when our voice presenters are booked or not available due to health issues.
10Why are our competitors so expensive?
There are a lot of vocalist services out there, but only a few match our pricing. Obviously, we don’t compromise on quality - instead, we are priced very competitively in order to give you the best results for the least money spent.
This is mostly because of the fact that there are a lot of businesses outsourcing their hardware, script writing and organising and installing the audio. Our service though, has all of the above mentioned services in-house, as a single solution ready in the quickest time possible.
11Why are we so much cheaper?
Our services come with no contracts, we do not provide any face-to-face meetings or offer telephone hardware support. However, everything we do is done in our offices and in a professional way. From our royalty-free music to our expert script writing service, we do everything to help you present your business in the best way possible.
12Do we write the scripts?
Yes. Although we are sure that the best way is for you to write it yourself coming from the fact that no one knows your business like you, we still provide Script Writing as a service. We charge it as a one-off payment for vocalist customer service assistance and are able to tailor to your needs, even if it takes more than one try.
13Is it possible for me to reuse my old script?
The short answer is yes, but only if you wrote it.
The reason why you must be the writer is because of the copyright laws that in other cases your competitors may have over it. That being said, it is your responsibility to check if there are any copyright claims on your old scripts and if it’s permitted by them. If you are in doubt about this, we suggest you to rewrite it, or we do that instead.
14What if I don’t like the audio or there is something wrong with it?
We strive to aim for nothing but a 5-star experience and 100% client satisfaction in each and every project. If in any case the results do not meet your expectations, we can do the following:
If there are mistakes or mispronounced words in your script, you should contact us immediately so that we can organise a re-record in the correct form. Note that you must provide the phonetic spellings and specific directions in cases like these.
If the mistake is made by yourself and you need to change it, we charge a nominal re-record fee and can completely redo the project within 48 hours. To avoid situations like these, we suggest you to triple check your script before sending it to us.
If the script is too loud, noisy or has an audio problem, we can solve it within 2-3 days and easily change it at no extra charge.
If you don’t like the background music that you chose and think that it doesn’t fit well with your message, please contact us within 3 days and we will change it at a nominal fee.
If the voice over we delivered sounds different to the demo on our website, please contact us immediately after receiving the audio (or 1 to 2 days). Although this should never happen, if it does we will do everything from comparing the recordings with our voice presenters to re-recording them if necessarily. If you leave it for several days or weeks, though, we will consider this as a paid re-recording.
If the voice over you got comes with an incorrect pronunciation, contact us immediately upon receiving the audio or 1 to 2 days maximum after we send it. In case you leave it for several days or weeks, we will consider this as a paid re-recording.
If you decide that you don’t like the voice over and would like a different one from scratch, we would have to charge for this. After all, we still have to pay the original voice over artists for the job they did.