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What Our Clients Say
FirstCall have always provided us an efficient and professional service which is vital and very friendly. They answer our calls professionally with full details of the caller. Their customer service team are highly efficient and resolve any issues within moments. We highly recommend their services.
We use FirstCall Call Handling service for marketing purposes and no one else due to the extremely high levels of professionalism and clear communication that they deliver on a consistent basis. We have used other providers during the last 10 years, but not one of them come close to what FirstCall - We Add Value produce daily for us, I hope they will use this letter as a reference so they can grow and help other companies who struggle with answering all there inbound calls. FirstCall will have a positive effect on any company's turnover I have no doubt about that.
After years of changing providers as i was unsatisfied with there services, I can finally say i have found the provider which not only manages my calls professionally but also provides a very personal service, you can really tell they care about each client especially with small details which other providers do not. I honestly think FirstCall is the leading provider and hope to continue working together for years to come.
I have just arrived back from my holiday, I wanted to say a big thank you for your professional and personal service, without doubt FirstCall provide an outstanding service with a very competitive price. I have already recommended your services to others and will continue to do so. Thank you
We would like to recommend FirstCall who have provided us there services during a global investment campaign, during the entire setup and service which was hanged professionally, FirstCall has shown much sensitivity and offered us a substantial discount in charges and also have provided us supplementary services which they did not charge us at all. We thank you again.
We thank you for the quick setup and excellent customer service during the service, the call handling service is professional and very accurate.
FirstCall has provided a 1st Line help desk service for us since August 2010. The service provided has exceeded our expectations. We are delighted to have FirstCall as a partner in providing quality live call handling services.
FirstCall services were recommended to us by a colleague who is using there mail forwarding and telephone answering services for the last 3 years, I had decided to change providers, since signing up, I must be frank and honest to say they have exceeded my expectation not only with the professional answering service yet with the great customer service team which always seem wanting to help. After only 2 months i had decided to upgrade my services to annual to receive 2 months free from both services. I doubt i will ever disconnect from there services. Thank you.
We have been using FirstCall multiple services for the last few years, I can confirm that there services are very professional while ensuing a personal service to its clients. If your seeking a mail forwarding or call handling service we highly recommend them without doubt ! Thank you again
Finding the correct provider to manage your overflow of calls i can say is an exercise, as each company have there sales speech yet what they promise to what they deliver is another story. FirstCall are mine 4th provider and hopefully will be my last, There service is very professional and personal what they promise is what they deliver and much more. We need more providers like FirstCall around business would be much more pleasurable.
I would like to take this time to thank FirstCall for the live telephone answering support for the last few years and are pleased to continue with the service, We have since also recommended the service to anyone who seeks a professional call handling service
Greetings, I would like to thank you for the telephone service I receive from you. Your service allows me to handle my patients in peace and quiet without answering any phone calls. I know that every incoming call is answered immediately and I get all the information I need when I'm free. I do not have to answer calls that come at times that are uncomfortable for me, and knowing that i will not lose a client. Special thanks to the possibility of changing my subscription according to my business needs. This flexibility helps me think during the day and focus on my clients rather than my phone calls. Let us all continue to succeed! I highly recommend FirstCall
We at Toprosol strongly recommend the service of FirstCall Virtual Office. They provide a very personal and professional live call handling service. Our monthly charge is very competitive and fair. We are very pleased with the level of service and will continue to work with them for many years to come. We wish all your team the very best.
1. Choose the desired phone service and sign up via online including your custom call script or via phone/email.
2. Choose the telephone number prefix of either 0207,0203, 0845 or other.
3. You’ll receive your unique allocated telephone number within 48 hours and confirmation of the setup.
4. Whenever we receive a call, The operators will answer in your company name and take a message from your caller based upon your custom call script.
5. You will receive the message within seconds via email or SMS
Calls can be forwarded to national and international numbers.
6. We can also patch any callers to you or a member of your team, We welcome you to read more on ” Deliverer”
Further information on our 3 live call handling services can be found on our Telephone Answering Page.
If you would like to upgrade or downgrade your current package, please send your request to <a href=”mailto:email@example.com”>firstname.lastname@example.org</a></> along with your company name, account number and the package you would like to either upgrade or downgrade. Our Customer service team will get back to you once the service has been added to your account.
The price of the package you downgrade or upgrade to will be reflected on your next payment due date.
IMPORTANT: All requests must be sent from the email address registered to your account, we cannot accept requests over the telephone for security reasons.
We will simply allocate you a dedicated phone number to which you will have to instruct your existing phone provider to divert your calls to your new number.
With our call divert service anybody who dials your dedicated phone number will have their call automatically redirected to another number of your choice. With the patching service the operator will answer the call live from your number and then we will attempt to put the call through to you if you are available (details of the caller will always be taken regardless.)
Yes, our Call Divert Service is perfect to allow calls to divert directly to your landline or mobile. We will still need to allocate a unique number to you. You will then have to instruct your existing phone service provider to divert your calls to the new number we have given you.
With the Just Divert service, all your calls are diverted to a mobile or landline without any delays.
This service is perfect if your seeking a Uk number and work outside the uk or require a dedicated business prefix for your business.